Before, during and after: Crises are unforeseen events that are difficult to avoid. Therefore, crisis communication must take place at all times. Whether it is maintaining relations with stakeholders in peacetime, communicating during the crisis or the immediate follow-up and evaluation afterwards: we are always there for you and can start at any point.
All stakeholders in view: Crisis is when your stakeholders believe it is a crisis. Therefore, our consulting approach is clearly based on stakeholder perception: We keep an eye on the needs and expectations of the various stakeholder groups. Even with complex stakeholder networks, we help you not to lose sight of the essentials.
Crisis-specific approach: Not all crises are the same. What matters is how much responsibility is attributed to you – for the occurrence and resolution of the situation. This attribution is always dynamic. We classify the situation and build our strategy and solutions on it.
Individual approach: Based on the current situation and the type of crisis at hand, we derive individual response strategies. These help you to meet the expectations of your stakeholders adequately and in the best possible way and to reduce disappointment.